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  • Licensed & Insured
  • Los Angeles & Ventura Counties

(805) 304-6957

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Privacy Policy

Your privacy matters. This Privacy Policy explains how Quantum Thunder Electric collects, uses, protects, and handles information when you visit our website, request service, or communicate with our team.

Quantum Thunder documenting residential electrical service work

Introduction

Quantum Thunder Electric (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote or service, communicate with us, participate in our referral program, or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Contact information: name, email address, phone number, and physical address.
  • Service information: details about your property, electrical needs, project timeline, and service history.
  • Referral information: names and contact details of people you refer to us, when submitted through our referral form.
  • Payment information: billing information and other information necessary to process payments. Payment transactions may be processed by third-party payment processors, and we do not store full payment card information on our systems.
  • Technical information: IP address, browser type, device information, pages visited, and approximate location derived from your IP address.

We collect information directly from you when you fill out forms, call us, or request a quote. We also collect limited technical data automatically when you browse our website. 

How We Use Your Information

We use the information we collect to:

  • Provide, schedule, and complete electrical services.
  • Communicate with you about quotes, appointments, and project updates.
  • Process payments and manage billing.
  • Administer our customer referral program and issue rewards.
  • Respond to your questions and support requests.
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and protect our rights.

We do not sell your personal information to third parties for marketing purposes.

How We Disclose Information

We may disclose personal information to service providers and other third parties as reasonably necessary to operate our business, provide our services, process payments, communicate with customers, maintain our website, and comply with applicable law.

  • Website hosting and analytics providers.
  • Payment processors.
  • Customer relationship management (CRM) and scheduling tools.
  • Email and communication platforms.

We require these providers to use your information only to perform services on our behalf and to protect it appropriately. We may also disclose information if required by law, court order, or to protect our rights, property, or safety.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and enhance the user experience. You may control certain cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. These measures may include secure hosting, encrypted connections (HTTPS), and appropriate access controls.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of personal information we maintain about you, and to opt out of certain uses or disclosures where applicable.

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests and will respond in accordance with applicable law.

Depending on where you live, you may have rights regarding your personal information, such as:

  • Accessing the personal information we hold about you.
  • Requesting corrections to inaccurate information.
  • Requesting deletion of your personal information.
  • Opting out of certain data sharing or marketing communications.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, administer referral programs, resolve disputes, and comply with applicable legal obligations. When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. Any updates will be posted on this page and will become effective when posted, unless otherwise stated.

Questions About Your Privacy?

Contact us to exercise your privacy rights, request access to your data, or ask questions about this policy.

Email us

info@quantum-thunder.com

Call us

(805) 304-6957